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Customer service


   

Gevers Deynootweg 1264 B
2586 HN DEN HAAG

Ch. of Comm. no.: 62501666
VAT identification number: NL126804618B02

Tel. 0031 70 369 87 84
WhatsApp 0031 6 550 880 45
 
Monday until Friday
between 09.00 and 19.00 hrs
Saturday between 10.00 and 14.00 hrs
Sunday closed

Freshness Guarantee on cut flowers

You are assured of the best quality flowers and plants at Thuisbloemist and therefore we can provide a freshness guarantee
on flowers of 7 days. Plants in general have a long shelf life when properly used as indicated on the flowers and plants care
page, on the information provided on the ordering page and the information that comes with the plant, therefore Thuisbloemist
does not give a guarantee on plants.

Delivery costs

Thuisbloemist charge a compensation based on a staffel price for the delivery - and handling costs. The higher the order
amount (regardless of the number of products) the lower de delivery costs.

Payment

The payment can be done on several ways at Thuisbloemist; SOFORT Banking, Bancontact Mister Cash, PayPal, Creditcard, Maestro, Bank Transfer and After Pay.
Thuisbloemist offers a secure online payment platform (SSL) for the payment methods.

Right to revoke

You are entitled to cancel your order untill 14 (calendar) days of receipt without giving a reason (called cooling off period).
You will receive the total amount, including the delivery costs credited within 14 days, if you return the items in good condition.
Only the costs for returning the product(s) of your home to the address of Thuisbloemist is for your own account. If you make
use of your right of revoke, the product(s) will be returned with all accessories and - if reasonably possible - in its original
condition and packaging to the entrepreneur within 14 days of notification of the return.

However, the right to revoke does not apply to contracts for delivery of products according to their properties that are not
suitable for return or can spoil quickly. For flowers, vegetables, fruits and plants, it is not always possible to return, because
they are subject to decay. In order to determine whether a product is subject under decay, we can say that as a product
within the cancellation period of 14 days can spoil it is subject to decay. Thuisbloemist therefore can not offer a cooling
off period of 14 days during which you can cancel the contract without reason, after receipt of the flowers and / or plants
and / or related (fresh) products.

If the delivered product(s) contains defects or other shortcomings the you can use your right to revoke. You may contact
the customer service of Thuisbloemist by telephone, number 0031 70 3698784 and/or through the return form on the website
and/or by e-mail klantenservice@thuisbloemist.be. We ask you detailed description of the defect in the correspondence
and preferably accompanied by sending a picture of the problem to klantenservice@thuisbloemist.be. You will return the
product including all accessories and if reasonably possible in the original state and packaging to the entrepreneur, in
accordance with the reasonable and clear instructions provided by the entrepreneur. In case of refunds, the entrepreneur
will repay the order amount including delivery costs as soon as possible, yet at the latest within 14 days.

If you have further questions or suggestions, do not hesitate to contact us, by telephone or the contact form below.

WebwinkelKeur Webwinkel Keurmerk

 Mrs.
 Mr.
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